Partner Support Specialist  Needed

Are you passionate about helping others succeed and enjoy being the go-to person for support and solutions? Celero Commerce is looking for a Partner Support Specialist to join our growing team and play a key role in supporting our valued Agent Bank Partners.

In this role, you'll be the first point of contact for our bank partners—resolving inquiries, navigating support tickets, and coordinating across internal teams to deliver exceptional service.

Responsibilities: 

• Serve as the main support contact for our Agent Bank Partners via phone, email, and support tickets through the Celero Compass portal.

• Manage support ticket assignments and partner phone queues while meeting defined service level expectations.

• Work cross-functionally with internal Operations teams to resolve issues and provide timely solutions.

• Act as a liaison between bank partners and internal departments, ensuring a streamlined communication channel.

• Assist partners with questions related to product offerings, pricing, application submissions, residuals, and merchant-related topics.

Experience & Requirements:

• Brentwood, TN; Dallas, TX; or Glendale, CA - based position

• 2-4+ years of professional experience in a client support or operations role.

• High School Diploma required; bachelor’s degree preferred.

• Experience in the Merchant Acquiring industry is a big plus.

• Strong analytical, organizational, and problem-solving skills.

• Ability to manage competing priorities with a high level of attention to detail.

• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.

• Comfortable working in a fast-paced, agile environment.

• A proactive mindset with strong interpersonal and leadership skills.

Reports to: Operations Manager

Start date: Immediate

Employment type: Full-time; Exempt

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

To learn more about our company, please visit Celero Commerce LinkedIn or Facebook pages:

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. 

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