Celero Commerce

Are you a detail-oriented problem solver with a knack for technology? Celero is looking for a File Build Technician to join our team! In this role, you’ll work to configure device setups based on requests submitted through our ticketing system and email for our merchants and clients. If you're excited about the chance to work with cutting-edge terminal, gateway, and point of sale products, this may be the perfect role for you.

Key Responsibilities:

• Build terminal files or complete VAR forms using multiple systems in response to incoming requests.
• Ensure all setups are completed accurately, meeting quality standards and deadlines.
• Update tickets with relevant status details and documentation.
• Communicate effectively with clients and team members about any required changes, questions, or concerns.
• Continue learning through job-related classes and webinars to stay updated on Celero’s products and services.
• Perform additional duties as assigned.

What We’re Looking For:

• 2+ years in a similar role or technical support position within the merchant services industry.
• Strong attention to detail.
• Adaptability.
• Proactive approach to navigating ambiguity and driving results.

Additional Requirements:

• Read, speak, and write English.
• Interact with partners, clients, and team members in a positive, productive, and respectful manner.
• Demonstrate the ability to work independently and as a member of a team.
• Work to advance the interests of the company at all times.
• Pursue excellence at all times.
• Strong and appropriate communication skills, both written and verbal.
• Self-starter who can work through time-sensitive challenges while providing insights for enhanced efficiency.
• Ability to remain nimble and adjust with minimal resistance to unanticipated changes, often on short notice.
• Comfortable working under and meeting tight deadlines in a fast-paced and highly collaborative environment.
• Ability to remain calm under pressure but also maintain a sense of urgency when appropriate.
• Team-player attitude.
• Strong decision-making skills, sense of professionalism, and work ethic.
• Demonstrate dependability, reliability, and responsibility.
• Maintain confidential information.

Take the next step in your career with Celero, where you’ll play a key role in supporting our mission to empower clients with reliable and customized solutions. Apply now and join us in driving business impact through innovation!

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.  

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages: