Merchant Support Administrator Needed

Are you detail-oriented and thrive in a fast-paced environment? Celero Commerce is looking for a Merchant Support Administrator to play a vital role in ensuring the accuracy of merchants’ demographic and financial information. In this role, you’ll manage maintenance requests with precision, collaborate with internal teams and external partners, and work within approved service-level agreements (SLAs) to keep merchant records up to date. If you enjoy problem-solving, process improvement, and working with data, this could be the perfect opportunity for you!

Responsibilities: 

• Navigate processor systems and internal workflows to maintain merchant data.

• Execute maintenance requests accurately and efficiently.

• Communicate with internal and external stakeholders to obtain necessary information.

• Perform quality assurance checks to ensure data accuracy.

• Collaborate across teams to complete tasks within SLAs.

• Maintain clear documentation of maintenance processes and updates.

• Support additional tasks as assigned.

Experience & Requirements:

• Glendale, CA - based position 

• 2+ years of professional experience in a similar role.

• High school diploma or equivalent; degree preferred.

• Strong attention to detail and organizational skills.

• Ability to work independently and make decisions that align with Celero’s financial priorities.

• Comfortable navigating ambiguity and driving process improvements.

Reports to: Operations Manager

Start date: Immediate

Employment type: Full-time/Part; Non-Exempt

Compensation: Hourly rate of $20 - $25

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

To learn more about our company, please visit Celero Commerce LinkedIn or Facebook pages:

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. 

#LI-KB1